URGENT TRANSLATIONS REQUESTS
Sophisticated internal project management platforms and superb relationships with our translators means that we can often return a translated document on the same day. We generally respond to your quote request within the hour, but if you require a faster response, please give us a call so we know that we should treat your request as a priority.
Each of our teams in each country receives hundreds of orders a day, so our translators and project managers work under high levels of pressure. At peak levels, they can handle more than one hundred-and-fifty orders a day, and we will notify you in the rare case that our response is going to be delayed.
In addition, although we do our best to return a quote to you within the hour, large translation projects sometimes require more time to determine the correct word count and price, so please bear this in mind. In particular, scanned documents, PDF files, and XML or Open Office files always take some time, as we take the number of repetitions into consideration when determining the price. In such cases, you will receive a message informing you that we are working on your request.
Our expert is looking forward to answer any questions you may have.
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